- Include a packing slip in each box with the following information:
a. your store name,
b. account number,
d. the quantity of each item
e. reason for the return.
- Address all returns to RETURNS DEPT., New Leaf Distributing, 401 Thornton Road, Lithia Springs, GA 30122.
- Ensure that all returned items are in saleable condition.
- Ensure all returned items have been purchased from New Leaf within the last 18 months.
- Remove all price stickers.
- Ship all returns freight paid.
NOTE: Items deemed in our sole discretion as not saleable will be returned to you at your expense.
- We offer full credit on returns up to 5% of your previous 12 months billing.
- Returns in excess of 5% are credited at a 50% discount off of retail.
- Returns due to New Leaf errors do not count against your return allowance.
- Periodical returns do not count against your return allowance.
- Special purchases for author signings do not count against your return allowance.
No prior authorization is required on returns. However, for your convenience we offer a return authorization option in your customer portal. Login at http://go.newleaf-dist.com/scripts/ps?door_portal~login , click on Returns Summary and then on Request New Return.